Returns & Exchanges Policy
At Aleph ألف, we offer a 14-day return period for all electronic devices, provided they are in their original, unopened packaging with all seals intact. We aim to ensure total satisfaction with your high-performance tech through a seamless and transparent recovery process.
Initiate Request
Log into your Aleph account and navigate to 'Order History' to select the item you wish to return and submit a formal request.
Quality Assessment
Our technical team will review your request to ensure the device meets our return criteria regarding serial numbers and physical condition.
Secure Packaging
Place the device back into its original box with all accessories, manuals, and cables before scheduling a courier pickup.
Refund Processing
Once the item passes our inspection, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing