Frequently Asked Questions

Everything you need to know about shopping with Aleph ألف

Are the electronics at Aleph ألف authentic and under warranty?

Yes, all products sold at Aleph ألف are 100% authentic and sourced directly from authorized distributors. Every device comes with a standard manufacturer's warranty, typically covering 12 to 24 months.

What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, Mastercard), digital wallets like Apple Pay and Google Pay, and Cash on Delivery (COD) for eligible regions.

How long does shipping take for my order?

Standard shipping typically takes 2-5 business days. For major cities, we offer express shipping options that can deliver your tech within 24-48 hours.

Can I return a product if I change my mind?

We offer a 14-day return policy for unopened and sealed electronics. If the product has been opened or the seal is broken, returns are only accepted in the case of a manufacturing defect.

What should I do if my electronic device arrives damaged?

Please inspect your package upon delivery. If the item is damaged, contact our support team within 24 hours with photos of the packaging and the device to initiate an immediate replacement.

Do you offer technical support for setup?

Absolutely! Our technical support team is available via live chat and email to assist you with the initial setup or troubleshooting of any device purchased through Aleph ألف.